And the ComCast customer support agent just blew me off and dumped me on Billing.
“It seems that I need to connect you to the billing team as I see there is issue with the order as per the system the services has been installed recently and with the open status I wont be able to schedule a appointment to fix the issue. So once the package is corrected, we can help you with an appointment to fix the issue.”
Really? November 2012 when we bought the house is recently?